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FAN Office
Our activity is coordinated from the central HUB in the north of Bucharest, in Ștefănestii de Jos. In addition, we have 15 regional operational centers (micro-warehouses) in the Capital, to optimize deliveries. In order for all shipments to reach their destination as soon as possible, we opened 140 work points in the country and 14 transit points in Brașov, Cluj-Napoca, Sibiu, Focșani, Râmnicu-Vâlcea, Târgu Mureș, Bacău, Câmpia Turzii, Caransebeș , Sebeș, Suceava, Târgu Jiu, Pitesti and Timișoara.
- Using the Standard service, you will benefit of collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 30 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days from the pick-up moment. This term may vary based on weight, dimensions and destination.
- The maximum allowed weight per parcel is 30 kg and the dimensions must be framed under the following limits: Length 60 cm/Width 50 cm/ Height 30 cm.
- The weight taken into consideration will be the largest between the physical weight and the volumetric one, which is calculated as follows: Length (cm) x Width (cm) x Height (cm)/6000.
Attention! For dispatches over 30 kg weight, please consult the Goods Transport service.
1. Free services, for all the FAN Courier customers:
- The SelfAWB app allows printing AWBs and registration of dispatches with FAN Courier; this way, the customer benefits of low delivery-receipt time of dispatches towards the courier, can view the delivery certification by the receiver on the transport document and has information about the intermediate statuses;
- The delivery certification can be offered by phone, fax or tracking the delivery after the AWB number, on www.fancourier.ro;
- Dispatches payment at destination;
- Two delivery attempts, if the receiver is not found at the address;
- Contact by phone of the receipient for deliveries under special conditions;
- Storage of dispatches with wrong addresses or with other time statuses of maximum 7 calendar days, before return;
2. Services offered to customers which have a signed signed with FAN Courier:
- The Client Tracking service allows the view of a personalized page which contains information about dispatches and delivery certifications;
- The possibility to receive deliveries with direct payment in account, from any branch of the company or business partners;
- The issuance of a bimonthly invoice along with annex containing details about the dispatches from that respective period;
- For the SelfAWB app users, the possibility to view the bimonthly invoices, the second day after their issuance;
- SelfAWB app : each user has the possibility to create its own database with partners towards which frequent dispatches exist, by individual configuration or by import from an own database ;
- Benefits of low delivery-receipt time of dispatches towards the courier and can view the certification of delivery by the receiver in the transport document ;
- Priority in collection and delivery during crowded periods.
1. Local *
| Type of delivery | Without VAT (lei) | With VAT (lei) |
| Local envelope | 15.00 | 17.85 |
| Packages – first kg | 17.00 | 20.23 |
| Packages – additional kg (weight 1-30kg) | 2.50 | 2.98 |
| Return documents | 14.00 | 16.66 |
| Return of cash in envelopes | 14.00 + 2% of refunded amount | 16.66 + 2% of refunded amount |
| Return of cash in delivery through bank transfer | 7.50 | 8.93 |
2. National *
| Delivery Type | Without VAT (lei) | With VAT (lei) |
| Local envelope | 19.50 | 23.21 |
| Packages – first kg | 22.50 | 26.78 |
| Packages – additional kg (weight 1-30kg) | 2.50 | 2.98 |
| Additional Km fee | 0.95** | 1.13** |
| Return documents | 14.00 | 16.66 |
| Return of cash in envelope | 14.00 + 2% of refunded amount | 16.66 + 2% of refunded amount |
| Return of cash in delivery through bank transfer | 7.50 | 8.93 |
Saturday delivery: 7.00 lei (without VAT) / 8.33 lei (VAT included)**
Dispatches without AWB issued by customer from online application: 2.00 lei (without TVA) / 2.38 lei (with TVA)**
*Displayed tariffs contain the value without and with VAT.
**The shipping cost corresponding to the type of service chosen is added.
The fuel index available here is added to the displayed prices.
Indemnities are made according to:
General Conditions Regarding the Provision of Postal Services.
FAN Courier reserves the right not to insure this delivery service in between 2-7 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the SelfAWB app.
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in between 2-7 working days.