On January 16th 2021, between 8:00pm and 11:00pm, we scheduled maintenance works to optimize the selfAWB app, so the services will be temporarily restricted. Please take all the necessary measures in advance to avoid blocking your workflow.
Freight forwarding
A freight forwarding service which implies the freight forwarding over 30 kg.
SCHEDULE
Monday-Friday: 9:00 – 17:00
Saturday: 9:00 – 14:00
There is the possibility to pre-set a pick-up hour of goods every day.
ADDITIONAL SERVICES
Free services, for all FAN Courier customers:
- The SelfAWB app allows printing AWBs and registration of dispatches with FAN Courier; this way, the customer benefits of reduced delivery-receipt time of goods towards the courier, can view the certification of goods by the recipient in the transport document and has information about intermediate statuses.
- Certification of delivery offered by phone or by tracking the delivery after the AWB number, on www.fancourier.ro;
- Payment of dispatches at destination;
- Two delivery attempts if the recipient is not found at the address;
- Contact by phone of the recipient, for deliveries under special conditions;
- Storage of dispatches with wrong addresses or other statuses for 7 calendar days from notification, for return;
Services offered to the customers which have a contract signed with FAN Courier:
- The Client Tracking tool allows the view of a personalized page which contains information about dispatches and certifications of delivery;
- The possibility to receive deliveries with payment directly in your account from any branch of the company or business partners;
- The issuance of a bimonthly invoice along with an annex with details about the dispatches from that period, electronically or physically;
- for users of SelfAWB app – possibility to view the bimonthly invoices, second day after their issuance;
- SelfAWB app: each user has the possibility to create its own data base with partners towards which there are frequent dispatches, by individual configuration or import from an own data base;
- Reduced delivery-receipt time of dispatches towards the courier and one can view the certification of delivery by the recipient on the transport document;
INDEMNITIES
According to Terms and Conditions for Freight forwarding.
TARIFFS*
| Freight forwarding>30 kg | National rates | first 30 kg | 69.80 lei (83.06 lei VAT included) |
| each additional kg over 30 | 2.50 lei (2.98 lei VAT included) | ||
| Local rates (loco) | first 30 kg | 64.30 lei (76.52 lei VAT included) | |
| each additional kg over 30 | 2.50 lei (2.98 lei VAT included) | ||
| Additional km | 0.80 lei (0.95 lei VAT included)/km in case of deliveries made in other cities than the ones from the FAN Courier network**. | ||
Saturday delivery: 6.00 lei (without VAT) / 7.14 lei (VAT included)**
Dispatches without AWB issued by customer from online application: 2.00 lei (without TVA) / 2.38 lei (with TVA)**
*Displayed tariffs contain the value without and with VAT.
**The shipping cost corresponding to the type of service chosen is added.
COVERAGE
- The White Goods >30 kg service is available in the whole FAN Courier coverage area.
- See the FAN Courier coverage area (list of localities for which no additional km are charged).
WEIGHT AND DIMENSIONS
- The minimum weight for this service is 30 kg.
- The weight taken into consideration will be the largest between the physical one and the volumetric one, which is calculated so: Length (cm) x Width (cm) x Height (cm) / 6000
- Attention! For dispatches up to 30 kg, please see the Standard service.
FAN Courier reserves the right not to insure this delivery service in between 2-7 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the SelfAWB app.