Freight forwarding

A freight forwarding service which implies the freight forwarding over 30 kg.

SCHEDULE

Monday-Friday: 9:00 – 17:00
Saturday: 9:00 – 14:00
There is the possibility to pre-set a pick-up hour of goods every day.

ADDITIONAL SERVICES

Free services, for all FAN Courier customers:

  • The SelfAWB app allows printing AWBs and registration of dispatches with FAN Courier; this way, the customer benefits of reduced delivery-receipt time of goods towards the courier, can view the certification of goods by the recipient in the transport document and has information about intermediate statuses.
  • Certification of delivery offered by phone or by tracking the delivery after the AWB number, on www.fancourier.ro;
  • Payment of dispatches at destination;
  • Two delivery attempts if the recipient is not found at the address;
  • Contact by phone of the recipient, for deliveries under special conditions;
  • Storage of dispatches with wrong addresses or other statuses for 7 calendar days, for return;
  • Dispatches refused by the receiver will be returned to the sender with expediency.

Services offered to the customers which have a contract signed with FAN Courier:

  • The Client Tracking tool allows the view of a personalized page which contains information about dispatches and certifications of delivery;
  • The possibility to receive deliveries with payment directly in your account from any branch of the company or business partners;
  • The issuance of a bimonthly invoice along with an annex with details about the dispatches from that period, electronically or physically;
  • for users of SelfAWB app – possibility to view the bimonthly invoices, second day after their issuance;
  • SelfAWB app: each user has the possibility to create its own data base with partners towards which there are frequent dispatches, by individual configuration or import from an own data base;
  • Reduced delivery-receipt time of dispatches towards the courier and one can view the certification of delivery by the recipient on the transport document;

INDEMNITIES

According to Terms and Conditions for Freight forwarding.

TARIFFS*

Freight forwarding>30 kg National rates first 30 kg 69.80 lei (83.06 lei VAT included)
each additional kg over 30 2.50 lei (2.98 lei VAT included)
Local rates (loco) first 30 kg 64.30 lei (76.52 lei VAT included)
each additional kg over 30 2.50 lei (2.98 lei VAT included)
Additional km 0.80 lei (0.95 lei VAT included)/km in case of deliveries made in other cities than the ones from the FAN Courier network**.

Saturday delivery: 6.00 lei (without VAT) / 7.14 lei (VAT included)**
Dispatches without AWB issued by customer from online application: 2.00 lei (without TVA) / 2.38 lei (with TVA)**
*Displayed tariffs contain the value without and with VAT.
**The shipping cost corresponding to the type of service chosen is added.

COVERAGE

  • The White Goods >30 kg service is available in the whole FAN Courier coverage area.
  • See the FAN Courier coverage area (list of localities for which no additional km are charged).

WEIGHT AND DIMENSIONS

  • The minimum weight for this service is 30 kg.
  • The weight taken into consideration will be the largest between the physical one and the volumetric one, which is calculated so: Length (cm) x Width (cm) x Height (cm) / 6000
  • Attention! For dispatches up to 30 kg, please see the Standard service.

Options:

CHECK ON DELIVERY

RETURN OF DOCUMENTS

SATURDAY DELIVERY

INSURANCE

ePOD

oPOD

COLLECTOR ACCOUNT REIMBURSEMENT

CASH REIMBURSEMENT

POS/mPOS


FAN Courier reserves the right not to insure this delivery service in between 2-7 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:

  • Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
  • Large number of registered and in operation orders;
  • Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
  • AWB is not generated from the SelfAWB app.
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in between 2-7 working days.

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