Standard
Delivery in about 24 hours, depending on size and destination.
CHARACTERISTICS
- Using the Standard fast delivery service, you will benefit of the dispatch delivery in an average term of 24 hours from takeover. This term may vary depending on weight, dimensions and destination.
SCHEDULE
- MONDAY – Friday: 9:00 a.m. – 5:00 p.m.
- SATURDAY: 9:00 a.m. – 2:00 p.m.
It is possible to pre-establish an hour for every day pickups.
At the clear request of the customer, the dispatches picked up on Friday will be delivered on Saturday, under the condition of specifying so on the AWB (“Saturday Delivery”).
ADDITIONAL SERVICES
Free services, for all FAN Courier customers:
- SelfAWB application allows the customers to print the AWBs and to track the FAN Courier deliveries; the customer benefits of reduced time of delivery – receipt of dispatches towards the courier, can view the confirmation of the transport document towards the receiver and has information about intermediate statuses;
- confirmation of delivery provided by phone, fax or by following delivery by AWB number, on www.fancourier.ro;
- payment at destination of dispatches;
- multiple delivery attempts, if the recipient is not found at the address;
- phone contact of the recipient for deliveries under special circumstances;
- storage for dispatches with wrong addresses or refused by the recipient for 7 days, in order to be redirected.
Additional services offered to customers which have a signed contract with FAN Courier:
- Client Tracking service allows viewing a custom page that includes information about deliveries and confirmations of receipt;
- the opportunity to receive from any subsidiary or business partner deliveries with payment directly in your account;
- issuance of a bi-monthly invoice accompanied by an appendix detailing the deliveries from that respective period;
- SelfAWB application users: each user has the possibility to create their own database of partners to which there are frequent deliveries, by individual configuration or by import a personal database; they benefit from reduced time – pickup of packages by carrier and can view the waybill confirmation by the recipient. Also, the possibility of viewing bi-monthly invoices, the day after their issue;
- Priority in picking-up and delivery in busy periods.
DELIVERY INSURANCE:
Full insurance of packages can be achieved by paying a 1% of the declared value. Thus, in the event of theft, damage or total damage you will receive compensation only if the packing was correct and proper for the type of cargo transported.
Coverage
Standard Service is available for all FAN Courier’s coverage.
Weight and size
- Maximum allowed weight: 40 kg We will take into account the largest weight from the physical one and the volumetric one.
- The package weight can be calculated as it follows: Length (cm) x Width (cm) x Height (cm)/ 6000 For the right estimation for your delivery, access: COST ESTIMATION
- Allowed size:
- Lenght: 60 cm
- Width: 50 cm
- Height: 30 cm
Important! Delivery of packages over 3 m length or 100 kg is only available from FAN centers.
Transport taxes
0.80 lei (without VAT) / 0.95 lei (with VAT) for each additional km made outside FAN Courier locations, in one way.
| LOCAL | ||
| Type of delivery | Without VAT (lei) | With VAT (lei) |
| Additional km fee | 0.80* | 0.95* |
| Local envelope | 11.50 | 13.69 |
| Packages - first kg | 13.50 | 16.07 |
| Packages - additional kg (weight 1-50kg) | 1.50 | 1.79 |
| Packages - additional kg (weight ≥ 51kg) | 2.00 | 2.38 |
| Return documents | 10.00 | 11.90 |
| Return of cash in envelopes | 10.00 + 2% of refunded amount | 11.90 + 2% of refunded amount |
| Return of cash in delivery through bank transfer | 5.50 | 6.55 |
| NATIONAL | ||
| Delivery Type | Without VAT (lei) | With VAT (lei) |
| Additional Km fee | 0.80* | 0.95* |
| Local envelope | 15.50 | 18.45 |
| Packages - first kg | 18.00 | 21.42 |
| Packages - additional kg (weight 1-50kg) | 1.50 | 1.79 |
| Packages - additional kg (weight ≥ 51kg) | 2.00 | 2.38 |
| Return documents | 10.00 | 11.90 |
| Return of cash in envelope | 10.00 + 2% of refunded amount | 11.90 + 2% of refunded amount |
| Return of cash in delivery through bank transfer | 5.50 | 6.55 |
Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)***
*The displayed prices include the value excluding VAT and the VAT included
**0.80 lei (without VAT) / 0.95 lei (with VAT) per additional km done outside FAN Courier locations, in one direction.
***The shipping cost corresponding to the type of service chosen is added.
FAN Courier reserves the right to not provide the delivery service in an average time of 24 hours, with the obligation to inform the customers about this before taking the order, under the following conditions:
- Bad weather conditions independent of the company’s will (fog, blizzard, snow, heavy rain, flooding, yellow/orange/red code, icy/closed/ ineffective roads, etc);
- Large number of orders registered and in operation;
- Large volume of orders reported to the existing logistics facility, due to special situations or crowded year periods (Christmas, Black Friday, Easter, 1st-8th of March, etc);
- The AWB is not generated from the SelfAWB application.