Standard

A standard type of service which implies collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 30 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days, using a road transport solution.

CHARACTERISTICS

  • Using the Standard service, you will benefit of collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 30 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days from the pick-up moment. This term may vary based on weight, dimensions and destination.

SCHEDULE

  • Monday-Friday: 9:00 – 17:00
  • Saturday: 9:00 – 14:00

There is the possibility to pre-set a pick-up hour of dispatches every day.

ADDITIONAL SERVICES

Free services, for all the FAN Courier customers:

  • The SelfAWB app allows printing AWBs and registration of dispatches with FAN Courier; this way, the customer benefits of low delivery-receipt time of dispatches towards the courier, can view the delivery certification by the receiver on the transport document and has information about the intermediate statuses;
  • The delivery certification can be offered by phone, fax or tracking the delivery after the AWB number, on www.fancourier.ro;
  • Dispatches payment at destination;
  • Two delivery attempts, if the receiver is not found at the address;
  • Contact by phone of the receipient for deliveries under special conditions;
  • Storage of dispatches with wrong addresses or with other time statuses of maximum 7 calendar days, before return;
  • The dispatches refused by the recipient will be returned to sender with expediency.

Services offered to customers which have a signed signed with FAN Courier:

  • The Client Tracking service allows the view of a personalized page which contains information about dispatches and delivery certifications;
  • The possibility to receive deliveries with direct payment in account, from any branch of the company or business partners;
  • The issuance of a bimonthly invoice along with annex containing details about the dispatches from that respective period;
  • For the SelfAWB app users, the possibility to view the bimonthly invoices, the second day after their issuance;
  • SelfAWB app : each user has the possibility to create its own database with partners towards which frequent dispatches exist, by individual configuration or by import from an own database ;
  • Benefits of low delivery-receipt time of dispatches towards the courier and can view the certification of delivery by the receiver in the transport document ;
  • Priority in collection and delivery during crowded periods.

INDEMNITIES

According to General Conditions Regarding the Provision of Postal Services.

COVERAGE

  • The Standard service is available in the whole FAN Courier coverage area.
  • See the FAN Courier coverage area (list of localities for which no additional km are charged).

WEIGHT AND DIMENSIONS

  • The maximum allowed weight per parcel is 30 kg and the dimensions must be framed under the following limits: Length 60 cm/Width 50 cm/ Height 30 cm.
  • The weight taken into consideration will be the largest between the physical weight and the volumetric one, which is calculated as follows: Length (cm) x Width (cm) x Height (cm)/6000.
  • Allowed dimensions: Length: 60 cm x Width: 50 cm x Height 30 cm.
  • Attention!For dispatches over 30 kg weight, please consult the Goods Transport service.

 

TARIFFS*

LOCAL
Type of delivery Without VAT (lei) With VAT (lei)
Local envelope 13.00 15.47
Packages - first kg 15.00 17.85
Packages - additional kg (weight 1-30kg) 1.70 2.02
Additional km fee 0.80** 0.95**
Return documents 12.00 14.28
Return of cash in envelopes 12.00 + 2% of refunded amount 14.28 + 2% of refunded amount
Return of cash in delivery through bank transfer 6.50 7.74
NATIONAL
Delivery Type Without VAT (lei) With VAT (lei)
Local envelope 17.50 20.83
Packages - first kg 20.50 24.40
Packages - additional kg (weight 1-30kg) 1.70 2.02
Additional Km fee 0.80** 0.95**
Return documents 12.00 14.28
Return of cash in envelope 12.00 + 2% of refunded amount 14.28 + 2% of refunded amount
Return of cash in delivery through bank transfer 6.50 7.74

Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)**
*The displayed prices include the value excluding VAT and the VAT included
Saturday Delivery: 6.00 lei / 7.14 lei (with TVA)**
0.80 lei (without VAT) / 0.95 lei (with VAT) per additional km done outside FAN Courier locations, in one direction**
***The shipping cost corresponding to the type of service chosen is added.

Options:

CHECK ON DELIVERY

RETURN OF DOCUMENTS

SATURDAY DELIVERY

INSURANCE

ePOD

oPOD

COLLECTOR ACCOUNT REIMBURSEMENT

CASH REIMBURSEMENT

POS/mPOS


FAN Courier reserves the right not to insure this delivery service in the minimum one and maximum 3 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:

  • Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
  • Large number of registered and in operation orders;
  • Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
  • AWB is not generated from the SelfAWB app.
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in the minimum one and maximum 3 working days.

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