Standard

CHARACTERISTICS

• Using the Standard fast delivery service, you will benefit of the dispatch delivery in an average term of 24 hours from takeover. This term may vary depending on weight, dimensions and destination.

SCHEDULE

• MONDAY – Friday: 9:00 a.m. – 5:00 p.m.
• SATURDAY: 9:00 a.m. – 2:00 p.m.

It is possible to pre-establish an hour for every day pickups.
At the clear request of the customer, the dispatches picked up on Friday will be delivered on Saturday, under the condition of specifying so on the AWB (“Saturday Delivery”).

ADDITIONAL SERVICES

Free services, for all FAN Courier customers:

• SelfAWB application allows the customers to print the AWBs and to track the FAN Courier deliveries; the customer benefits of reduced time of delivery – receipt of dispatches towards the courier, can view the confirmation of the transport document towards the receiver and has information about intermediate statuses;
• confirmation of delivery provided by phone, fax or by following delivery by AWB number, on www.fancourier.ro;
• payment at destination of dispatches;
• multiple delivery attempts, if the recipient is not found at the address;
• phone contact of the recipient for deliveries under special circumstances;
• storage for dispatches with wrong addresses or refused by the recipient for 7 days, in order to be redirected.

Additional services offered to customers which have a signed contract with FAN Courier:

• Client Tracking service allows viewing a custom page that includes information about deliveries and confirmations of receipt;
• the opportunity to receive from any subsidiary or business partner deliveries with payment directly in your account;
• issuance of a bi-monthly invoice accompanied by an appendix detailing the deliveries from that respective period;
• SelfAWB application users: each user has the possibility to create their own database of partners to which there are frequent deliveries, by individual configuration or by import a personal database; they benefit from reduced time – pickup of packages by carrier and can view the waybill confirmation by the recipient. Also, the possibility of viewing bi-monthly invoices, the day after their issue;
• Priority in picking-up and delivery in busy periods.

DELIVERY INSURANCE:

Full insurance of packages can be achieved by paying a 1% of the declared value. Thus, in the event of theft, damage or total damage you will receive compensation only if the packing was correct and proper for the type of cargo transported.