Careful! A new phishing attack uses the name FAN Courier. There were no data leaks or security breaches. More details here.
Standard
A standard type of service which implies collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 50 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days, using a road transport solution.
CHARACTERISTICS
- Using the Standard service, you will benefit of collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 50 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days from the pick-up moment. This term may vary based on weight, dimensions and destination.
SCHEDULE
- Monday-Friday: 9:00 – 17:00
- Saturday: 9:00 – 14:00
There is the possibility to pre-set a pick-up hour of dispatches every day.
ADDITIONAL SERVICES
Free services, for all the FAN Courier customers:
- The SelfAWB app allows printing AWBs and registration of dispatches with FAN Courier; this way, the customer benefits of low delivery-receipt time of dispatches towards the courier, can view the delivery certification by the receiver on the transport document and has information about the intermediate statuses;
- The delivery certification can be offered by phone, fax or tracking the delivery after the AWB number, on www.fancourier.ro;
- Dispatches payment at destination;
- Two delivery attempts, if the receiver is not found at the address;
- Contact by phone of the receipient for deliveries under special conditions;
- Storage of dispatches with wrong addresses or with other time statuses of maximum 7 calendar days, before return;
- The dispatches refused by the recipient will be returned to sender with expediency.
Services offered to customers which have a signed signed with FAN Courier:
- The Client Tracking service allows the view of a personalized page which contains information about dispatches and delivery certifications;
- The possibility to receive deliveries with direct payment in account, from any branch of the company or business partners;
- The issuance of a bimonthly invoice along with annex containing details about the dispatches from that respective period;
- For the SelfAWB app users, the possibility to view the bimonthly invoices, the second day after their issuance;
- SelfAWB app : each user has the possibility to create its own database with partners towards which frequent dispatches exist, by individual configuration or by import from an own database ;
- Benefits of low delivery-receipt time of dispatches towards the courier and can view the certification of delivery by the receiver in the transport document ;
- Priority in collection and delivery during crowded periods.
INDEMNITIES
According to General Conditions Regarding the Provision of Postal Services.
COVERAGE
- The Standard service is available in the whole FAN Courier coverage area.
- See the FAN Courier coverage area (list of localities for which no additional km are charged).
WEIGHT AND DIMENSIONS
- The maximum allowed weight per parcel is 50 kg and the dimensions must be framed under the following limits: Length 60 cm/Width 50 cm/ Height 30 cm.
- The weight taken into consideration will be the largest between the physical weight and the volumetric one, which is calculated as follows: Length (cm) x Width (cm) x Height (cm)/6000.
- Allowed dimensions: Length: 60 cm x Width: 50 cm x Height 30 cm.
- Attention!For dispatches over 50 kg weight, please consult the Goods Transport service.
TARIFFS*
| LOCAL | ||
| Type of delivery | Without VAT (lei) | With VAT (lei) |
| Local envelope | 13.00 | 15.47 |
| Packages - first kg | 15.00 | 17.85 |
| Packages - additional kg (weight 1-50kg) | 1.70 | 2.02 |
| Packages - additional kg (weight ≥ 51kg) | 2.50 | 2.98 |
| Additional km fee | 0.80** | 0.95** |
| Return documents | 12.00 | 14.28 |
| Return of cash in envelopes | 12.00 + 2% of refunded amount | 14.28 + 2% of refunded amount |
| Return of cash in delivery through bank transfer | 6.50 | 7.74 |
| NATIONAL | ||
| Delivery Type | Without VAT (lei) | With VAT (lei) |
| Local envelope | 17.50 | 20.83 |
| Packages - first kg | 20.50 | 24.40 |
| Packages - additional kg (weight 1-50kg) | 1.70 | 2.02 |
| Packages - additional kg (weight ≥ 51kg) | 2.50 | 2.98 |
| Additional Km fee | 0.80** | 0.95** |
| Return documents | 12.00 | 14.28 |
| Return of cash in envelope | 12.00 + 2% of refunded amount | 14.28 + 2% of refunded amount |
| Return of cash in delivery through bank transfer | 6.50 | 7.74 |
Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)**
*The displayed prices include the value excluding VAT and the VAT included
Saturday Delivery: 6.00 lei / 7.14 lei (with TVA)**
0.80 lei (without VAT) / 0.95 lei (with VAT) per additional km done outside FAN Courier locations, in one direction**
***The shipping cost corresponding to the type of service chosen is added.
FAN Courier reserves the right not to insure this delivery service in the minimum one and maximum 3 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the SelfAWB app.