Home Delivery
White goods
- Using the White Goods service, you will benefit of your order’s delivery in a minimum term of one and maximum 3 working days from the pick-up date. This term may vary based on weight, dimensions and destination;
- There is the possibility to pre-set a pick-up hour of dispatches every day;
- Approved for this service will be the dispatches that mandatory contain white goods of home appliance type, such as, but without being limited to: fridges, washing machines, freezers, cookers, industrial air conditioning machines, embedded ovens etc.
1. Free services for all the FAN Courier customers:
- SelfAWB app allows printing AWBs and registration of dispatches with FAN Courier; the customer benefits of reduced delivery-receipt time of dispatches towards the courier, can view the certification of delivery by the receiver on the transport document and has information about the intermediate statuses;
- Certification of delivery made by phone or tracking the delivery after the AWB number, on www.fancourier.ro;
- Payment at destination of dispatches;
- Contact by phone of the recipient, for special deliveries;
- Storage of dispatches with wrong addresses or with other statuses for maximum calendar 7 days from notification to be returned;
2. Services offered to the customers who have a contract signed with FAN Courier:
- The Client Tracking service allows the view of a personalized page which contains information about dispatches and delivery certifications ;
- The possibility to receive from any branch of the company or business partners deliveries with payment directly in your account;
- Issuance of a bimonthly invoice along with an annex with details about dispatches from that period ;
- For the users of SelfAWB app – the possibility to view the bimonthly invoices, second day after their issuance;
- SelfAWB app: each user has the possibility to create its own data base with partners towards whom there are frequent dispatches, by individual configuration or by import from an own data base benefits of reduced delivery-receipt time of dispatches towards the courier and can view the certification of delivery by the receiver on the transport document;
- Priority in picking-up and delivery during crowded periods.
INSURANCE OF DISPATCHES
The full insurance of the dispatches can be made by paying 1% from the declared value. So, in case of theft, full damage or loss, you will benefit of indemnity, only in case of correct and appropriate package for the type of transported goods.
RECOMMENDED PACKING
| Product category | Product type | Appropriate package |
|---|---|---|
| White products | Fridge, washing machine, cooker | Wood package filled with polystyrene |
- Maximum allowed weight per parcel is 30 kg;
- For dispatches over 30 kg weight, please consult the Goods Transport service.
- First kg: 35.00 lei (without VAT) / 41.65 lei (with VAT)
- Each additional kg: 5.00 lei (without VAT) / 5.95 lei (with VAT)
- Each additional km: 0.95 lei (without VAT) / 1.13 lei (with VAT)
- Multi-parcel fee**: 3.00 lei (without VAT) / 3.57 lei (with VAT)
- Non-conveyable fee**: 15.00 lei (without VAT) / 17.85 lei (with VAT)
- Saturday delivery: 7.00 lei (without VAT) / 8.33 lei (with VAT)
The displayed prices include the value excluding VAT and the VAT included
Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)*
**The multi-parcel fee applies to shipments consisting of more than one piece, for each additional package.
The non-conveyable tax applies to shipments that cannot be automatically sorted on the conveyor belt and require manual handling, having a weight greater than 30 kg and at least one side greater than 110 cm.
The shipping cost corresponding to the type of service chosen is added.
The fuel index available here is added to the displayed prices.
Indemnities are made according to:
General Conditions Regarding the Provision of Postal Services.
FAN Courier reserves the right not to insure this delivery service in the minimum one and maximum 3 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the SelfAWB app.
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in the minimum one and maximum 3 working days.