Home Services Standard

Home Delivery

Standard

A standard type of service which implies collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 30 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days, using a road transport solution.

  • Using the Standard service, you will benefit of collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 30 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days from the pick-up moment. This term may vary based on weight, dimensions and destination.

  • Monday-Friday: 9:00 – 17:00
  • Saturday: 9:00 – 14:00

There is the possibility to pre-set a pick-up hour of dispatches every day.

  • The maximum allowed weight per parcel is 30 kg and the dimensions must be framed under the following limits: length 60 cm/ width 50 cm/ height 30 cm.
  • The weight taken into consideration will be the largest between the physical weight and the volumetric one, which is calculated as follows: length (cm) x width (cm) x height (cm)/6000.

Attention! For dispatches over 30 kg weight, please consult the Goods Transport service.

1. Free services, for all the FAN Courier customers:

  • the selfAWB app allows printing AWBs and registration of dispatches with FAN Courier; this way, the customer benefits of low delivery-receipt time of dispatches towards the courier, can view the delivery certification by the receiver on the transport document and has information about the intermediate statuses;
  • the delivery certification can be offered by phone or tracking the delivery after the AWB number, on www.fancourier.ro;
  • dispatches payment at destination;
  • two delivery attempts, if the receiver is not found at the address;
  • contact by phone of the recipient for deliveries under special conditions;
  • storage of dispatches with wrong addresses or with other time statuses of maximum 7 calendar days, before return;

2. Services offered to customers which have a signed signed with FAN Courier:

  • the client tracking service allows the view of a personalized page which contains information about dispatches and delivery certifications;
  • the issuance of a bimonthly invoice along with annex containing details about the dispatches from that respective period;
  • for the selfAWB app users, the possibility to view the bimonthly invoices, the second day after their issuance;
  • using selfAWB app: each user has the possibility to create its own database with partners towards which frequent dispatches exist, by individual configuration or by import from an own database;
  • benefits of low delivery-receipt time of dispatches towards the courier and can view the certification of delivery by the receiver in the transport document;
  • priority in collection and delivery during crowded periods.

1. Loco*

Type of deliveryTariff without VAT (lei)Tariff with VAT (lei)
Local envelope15.0017.85
Packages – first kg17.0020.23
Packages – additional kg (weight 1-30kg)2.502.98
Return documents14.0016.66
Return of cash in envelopes14.00 + 2% of refunded amount16.66 + 2% of refunded amount
Return of cash in delivery through bank transfer7.508.93

2. National*

Delivery TypeTariff without VAT (lei)Tariff with VAT (lei)
Local envelope19.5023.21
Packages – first kg22.5026.78
Packages – additional kg (weight 1-30kg)2.502.98
Additional km fee0.95**1.13**
Return documents14.0016.66
Return of cash in envelope14.00 + 2% of refunded amount16.66 + 2% of refunded amount
Return of cash in delivery through bank transfer7.508.93

*Displayed tariffs contain the value without and with VAT
**0.95 lei (without VAT) / 1.13 lei (with VAT) for each additional km traveled outside FAN Courier locations, in one direction
Shipments without AWB issued by customer from online application: 2.00 lei (without VAT) / 2.38 lei (with VAT)***

***The shipping cost corresponding to the type of service chosen is added

The fuel index available here is added to the displayed prices.

Indemnities are made according to:
General Conditions Regarding the Provision of Postal Services.

FAN Courier reserves the right not to insure this delivery service in between 2-7 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:

  1. Unfavorable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
  2. Large number of registered and in operation orders;
  3. Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
  4. AWB is not generated from the selfAWB app.

Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in between 2-7 working days.