Home Delivery
Standard
- Using the Standard service, you will benefit of collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max 30 kg and 60x50x30 cm), in a minimum term of one and maximum 3 working days from the pick-up moment. This term may vary based on weight, dimensions and destination.
- Monday-Friday: 9:00 – 17:00
- Saturday: 9:00 – 14:00*
There is the possibility to pre-set a pick-up hour of dispatches every day.
*On Saturdays, only shipments that have the Saturday Delivery option selected are delivered.
- The maximum allowed weight per parcel is 30 kg and the dimensions must be framed under the following limits: length 60 cm/ width 50 cm/ height 30 cm.
- The weight taken into consideration will be the largest between the physical weight and the volumetric one, which is calculated as follows: length (cm) x width (cm) x height (cm)/6000.
Attention! For dispatches over 30 kg weight, please consult the Goods Transport service.
1. Free services, for all the FAN Courier customers:
- the selfAWB app allows printing AWBs and registration of dispatches with FAN Courier; this way, the customer benefits of low delivery-receipt time of dispatches towards the courier, can view the delivery certification by the receiver on the transport document and has information about the intermediate statuses;
- the delivery certification can be offered by phone or tracking the delivery after the AWB number, on www.fancourier.ro;
- dispatches payment at destination;
- two delivery attempts, if the receiver is not found at the address;
- contact by phone of the recipient for deliveries under special conditions;
- storage of dispatches with wrong addresses or with other time statuses of maximum 7 calendar days, before return;
2. Services offered to customers which have a signed signed with FAN Courier:
- the client tracking service allows the view of a personalized page which contains information about dispatches and delivery certifications;
- the issuance of a bimonthly invoice along with annex containing details about the dispatches from that respective period;
- for the selfAWB app users, the possibility to view the bimonthly invoices, the second day after their issuance;
- using selfAWB app: each user has the possibility to create its own database with partners towards which frequent dispatches exist, by individual configuration or by import from an own database;
- benefits of low delivery-receipt time of dispatches towards the courier and can view the certification of delivery by the receiver in the transport document;
- priority in collection and delivery during crowded periods.
| Type of delivery | Tariff without VAT (lei) | Tariff with VAT (lei) |
| Local envelope | 21.30 | 25.35 |
| Packages – first kg | 24.50 | 29.16 |
| Packages – additional kg (weight 1-30kg) | 2.70 | 3.21 |
| Multi-parcel fee**** | 4.00*** | 4.76*** |
| Non-conveyable fee**** | 25.00*** | 29.75*** |
| Return documents | 14.00 | 16.66 |
| Return of cash in envelopes | 14.00 + 2% of refunded amount | 16.66 + 2% of refunded amount |
| Return of cash in delivery through bank transfer | 7.50 | 8.93 |
| Saturday delivery | 7.00*** | 8.33*** |
*Displayed tariffs contain the value without and with VAT
**0.95 lei (without VAT) / 1.13 lei (with VAT) for each additional km traveled outside FAN Courier locations, in one direction
Shipments without AWB issued by customer from online application: 2.00 lei (without VAT) / 2.38 lei (with VAT)***
***The shipping cost corresponding to the type of service chosen is added
****The multi-parcel fee applies to shipments consisting of more than one piece, for each additional package.
The non-conveyable tax applies to shipments that cannot be automatically sorted on the conveyor belt and require manual handling, having a weight greater than 30 kg and at least one side greater than 110 cm.
Indemnities are made according to:
General Conditions Regarding the Provision of Postal Services.
FAN Courier reserves the right not to insure this delivery service in between 2-7 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavorable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the selfAWB app.
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in between 2-7 working days.