Home Delivery
Express Loco
- The service allows transports of envelopes and parcels with weights up to 10 kg and small dimensions (15 x 25 x 35 cm);
- There will be two delivery attempts; non-delivered dispatches (example: receipt refusal by receiver, wrong address etc.) will be returned to the sender in maximum 7 days;
- The maximum waiting time for pick-up or delivery cannot exceed 10 minutes;
- The waiting time represents the maximum stopping time dedicated by the courier for pick-up or delivery of dispatch, calculated from the moment when the courier arrived at the sender/receiver;
- In case of lack of delivery in the hour term related to the contracted service, the dispatch will be delivered according to the Standard service;
- The delivery certification can be made by phone, email or tracking the AWB number on www.fancourier.ro;
- The payment at destination for dispatches is possible;
- The phone contact of the receiver, for deliveries under special circumstances.
In Bucharest and Ilfov, in the 1h, 2h, 4h or 6h variants, as follows:
Express Loco 1h and Express Loco 2h
are available for pick-up and delivery addresses only from Bucharest, within the same subarea, so:
- pick-up from subarea 1 with delivery in subarea 1
- pick-up from subarea 2 with delivery in subarea 2
- pick-up from subarea 3 with delivery in subarea 3
- pick-up from subarea 4 with delivery in subarea 4
- pick-up from subarea 5 with delivery in subarea 5
Schedule
The maximum registration hour for an Express Loco 1h and Express Loco 2h order in FAN Courier call-center for delivery in the same day is 15:30. The delivery is made in maximum 1 hour, respectively 2 hours from the registration of an order by the dispatcher.
Express Loco 4h
is available for pick-up and delivery addresses only from Bucharest, as follows:
- Pick-up from subarea 1 with delivery in subarea 2, 3, 4 or 5
- Pick-up from subarea 2 with delivery in subarea 1, 3, 4 or 5
- Pick-up from subarea 3 with delivery in subarea 1, 2, 4 or 5
- Pick-up from subarea 4 with delivery in subarea 1, 2, 3 or 5
- Pick-up from subarea 5 with delivery in subarea 1, 2, 3 or 4
Schedule
The maximum registration hour of an order in the FAN Courier call-center for delivery in the same day is 15:30 for Express Loco 4h.
The delivery is made in maximum 4 hours from the registration of the order by the dispatcher. After 15:30 there is the possibility to direct towards another FAN Courier service, such as: Standard.
Express Loco 6h
is available for pick-up and delivery addresses from Bucharest and Ilfov (localities near the beltway), as follows:
- Pick-up from subarea 1 with delivery in subarea 2, 3, 4 or 5
- Pick-up from subarea 2 with delivery in subarea 1, 3, 4 or 5
- Pick-up from subarea 3 with delivery in subarea 1, 2, 4 or 5
- Pick-up from subarea 4 with delivery in subarea 1, 2, 3 or 5
- Pick-up from subarea 5 with delivery in subarea 1, 2, 3 or 4
Schedule
The maximum registration hour of an order in the FAN Courier call-center for delivery in the same day is 12:30 for Express Loco 6h.
The delivery is made in maximum 6 hours from the registration of an order by the dispatcher. Between 12:30-15:30, the available service will be only Express Loco 4h or Express Loco 2h. After 15:30 there is the possibility to direct towards another FAN Courier service such as: Standard.
- Weight: maximum 10 kg
- Dimensions: maximum 15 cm (length) x 25 cm (width) x 35 cm (height)
Indemnities are made according to:
General Conditions Regarding the Provision of Postal Services.
E-mail: express.loco@fancourier.ro
| Express Loco option | Coverage | Only available for | Tariff without VAT (lei) – First kg | Tariff with VAT (lei) – First kg |
|---|---|---|---|---|
| 1 h | Bucharest | Pick-up from subarea 1 – delivery in subarea 1 Pick-up from subarea 2 – delivery in subarea 2 Pick-up from subarea 3 – delivery in subarea 3 Pick-up from subarea 4 – delivery in subarea 4 Pick-up from subarea 5 – delivery in subarea 5 | 35 lei | 41.65 lei |
| 2 h | Bucharest | Pick-up from subarea 1 – delivery in subarea 1 Pick-up from subarea 2 – delivery in subarea 2 Pick-up from subarea 3 – delivery in subarea 3 Pick-up from subarea 4 – delivery in subarea 4 Pick-up from subarea 5 – delivery in subarea 5 | 30 lei | 35.70 lei |
| 4 h | Bucharest | Pick-up from subarea 1 – delivery in subarea 2, 3, 4, 5 Pick-up from subarea 2 – delivery in subarea 1, 3, 4, 5 Pick-up from subarea 3 – delivery in subarea 1, 2, 4, 5 Pick-up from subarea 4 – delivery in subarea 1, 2, 3, 5 Pick-up from subarea 5 – delivery in subarea 1, 2, 3, 4 | 27 lei | 32.13 lei |
| 6 h | Bucharest & Ilfov | Pick-up from subarea 1 – delivery in subarea 2, 3, 4, 5 Pick-up from subarea 2 – delivery in subarea 1, 3, 4, 5 Pick-up from subarea 3 – delivery in subarea 1, 2, 4, 5 Pick-up from subarea 4 – delivery in subarea 1, 2, 3, 5 Pick-up from subarea 5 – delivery in subarea 1, 2, 3, 4 | 25 lei | 29.75 lei |
Additional kg rate: 3 lei (without VAT), 3.57 lei (with VAT).
*The displayed prices include the value excluding VAT and the VAT included
Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)**
**The shipping cost corresponding to the type of service chosen is added.
The fuel index available here is added to the displayed prices.
In case of non-performance of the provisions which are additional characteristics, only the tariff cashed additionally from the tariff applicable for the Standard service will be returned, in the following cases:
- lack of delivery until the time frame related to the contracted service.
- force majeure cases or cases which exclude FAN Courier.
In case of non-performance of the provisions which constitute additional characteristics, the tariff cashed additionally from the tariff applicable for the Standard service will not be returned, in the following cases:
- receipt refusal
- wrong address
- lack of recipient
FAN Courier reserves the right not to insure this delivery service in a maximum term of 1h, 2h, 4h and 6h, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavorable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the selfAWB app.
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in the minimum one and maximum 3 working days.