Important! The fees for the services provisioned by PayPoint Romania are fully borne by FAN Courier and will not reflect in the charged transport cost already settled through contract.
*Keep the sole collection code safely and insure that it will not get to unauthorized people. The code is unique and represents the password which validates the right to take the parcel. If you cannot go personally to the store, you can empower another person to pick-up your parcel, but make sure you will tell him/her the sole code and that he/she will have his/her own ID, otherwise that person cannot take the dispatch !
If during the process you have difficulties, you have suggestions or you wish to send your feedback, you can do it using the address: firstname.lastname@example.org .
Through the Collect Point delivery option, you offer your customers an efficient and cosy delivery alternative of the products you sell. The extended schedule of the stores, their large coverage area and the 7 calendar days term in which the customers can pick-up the dispatches in convenient time slots, offer your customers an increased degree of comfort and flexibility, thus considerably reducing the return rate. Therefor, we avoid the situations when the receiver is not found at the address, does not have the reimbursement money ready, requests another day for the delivery or even refuses the dispatch for its delay.
The partnership between FAN Courier and PayPoint implied the integration of some complex monitoring and control systems upon activities and processes, so that all the operational flows would provide safety and best conditions to all the parties implied. The representatives of the PayPoint stores were carefully selected and prepared so that the final customers would benefit of high quality standards.
We offer you the possibility to integrate the Collect Point service directly in your web platform, so that your customers can easily identify and select their convenient PayPoint store (Google maps, list of combo locations).
We offer you support in finding other possibilities to access the Collect Point service.
What else you need to know when you decide to offer this delivery option to your customers:
For safety and confidentiality reasons, the transport taxes and the reimbursement value are not to be displayed on the transport document (AWB). The information regarding values and sums will be available in all the FAN Courier systems, partners’ interfaces, invoices, reports, registers etc.
Indemnities are made according to:
General Conditions Regarding the Provision of Postal Services.
FAN Courier reserves the right not to insure this delivery service in the minimum one and maximum 3 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in the minimum one and maximum 3 working days.