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• You access the preferred online store and you add to basket the product that you wish to purchase.
• You fill in all the necessary information for completing and confirming the online
• You select the Collect Point delivery option. If the store does not have this delivery option available, we encourage you to request it! It’s your right to select the most convenient delivery mode for you.
• In the “Delivery Address” box, you add an address around which you wish to see the closest delivery points, the PayPoint stores. Based on the address you introduced, the system will display on the map only the closest PayPoint stores, from where you can pick-up your dispatch.
• After you selected the PayPoint store where you wish to pick-up your parcel, check its schedule.
• You confirm the order and select the payment method. Attention! At the PayPoint stores you can only pay cash, the payment by card being unavailable for now!
• After completing the order, the online store prepares the order, packs it and delivers it towards FAN Courier.
• In the minimum one and maximum 3 working days, your dispatch will arrive in the PayPoint store you selected and you will receive an SMS/email (on the phone number and email address you filled in when you ordered online!) that will contain the sole collection code and the store’s address. Don’t forget your ID! You cannot pick-up the dispatch without the ID and sole collection code!*
• You have 7 calendar days to pick-up the dispatch. After the expiry of this term, the parcel will be returned to the sender.

*Keep the sole collection code safely and insure that it will not get to unauthorized people. The code is unique and represents the password which validates the right to take the parcel. If you cannot go personally to the store, you can empower another person to pick-up your parcel, but  make sure you will tell him/her the sole code and that he/she will have his/her own ID, otherwise that person cannot take the dispatch !

• When you will go to the PayPoint store, the store’s representative will request your ID and the sole collection code. Immediately after the data is confirmed on the PayPoint terminal, you will receive the parcel. In the partner stores, you have the possibility to pay the reimbursement and/or transport taxes, for which you will receive a bill and a confirmation bill that you will sign and return to the store’s representative.

If during the process you have difficulties, you have suggestions or you wish to send your feedback, you can do it using the address: collectpoint@fancourier.ro .

Through the Collect Point delivery option, you offer your customers an efficient and cosy delivery alternative of the products you sell. The extended schedule of the stores, their large coverage area and the 7 calendar days term in which the customers can pick-up the dispatches in convenient time slots, offer your customers an increased degree of comfort and flexibility, thus considerably reducing the return rate. Therefor, we avoid the situations when the receiver is not found at the address, does not have the reimbursement money ready, requests another day for the delivery or even refuses the dispatch for its delay.

The partnership between FAN Courier and PayPoint implied the integration of some complex monitoring and control systems upon activities and processes, so that all the operational flows would provide safety and best conditions to all the parties implied. The representatives of the PayPoint stores were carefully selected and prepared so that the final customers would benefit of high quality standards.

We offer you the possibility to integrate the Collect Point service directly in your web platform, so that your customers can easily identify and select their convenient PayPoint store (Google maps, list of combo locations).

We offer you support in finding other possibilities to access the Collect Point service.

What else you need to know when you decide to offer this delivery option to your customers:

• Fees for the services provided by PayPoint are fully borne by FAN Courier and will not be reflected in the charged and already settled through contract transport cost!
• Maximum allowed dimensions are 60 x 90 x 60 cm.
• Maximum allowed weight is 10 kg.
• The reimbursement must be framed under max. 1500 lei (VAT included).
• Return of the values related to reimbursement are made through the Collector Account service in T+5 days, a term necessary for collecting, processing and inter-banking transfers.
• Only dispatches made of a single parcel are approved. A dispatch made of 2 or more parcels cannot be delivered via Collect Point.
• The Collect Point service can be associated exclusively to the Standard and Collector Account Reimbursement The rest of the options (Check on Delivery, Return of Documents, oPOD) are not available.

For safety and confidentiality reasons, the transport taxes and the reimbursement value are not to be displayed on the transport document (AWB). The information regarding values and sums will be available in all the FAN Courier systems, partners’ interfaces, invoices, reports, registers etc.