Express Loco delivery service means the same day delivery, within the same FAN Courier agency (except the locations with km 0)
- The service implies transport of envelopes and packages weighing up to 10 kg and measuring small dimensions (15 x 25 x 35 cm);
- Three delivery attempts. Undelivered shipments (e.g.: recipient refuses the delivery, wrong address etc.) will be returned to sender in an average time of 7 days;
- Redirecting a delivery to another address can be made on the same day, only if the order is registered until 1 p.m. Redirected orders registered after 1 p.m. will be completed the following day;
- The maximum waiting time for pick-up or delivery is 10 minutes;
- The waiting time refers to the maximum stationary time in which a courier can pick up or deliver an expedition, calculated from the moment the courier arrives to the sender/receiver;
- Acknowledgment of receipt can be provided by phone, email or by AWB number, on www.fancourier.ro;
- Payment at delivery;
- Payments on the customers’ behalf within the limit of 100 Euros;
- Contact the recipient by phone for special deliveries.
The service is available:
- In Bucharest and Ilfov, 1h, 2h, 4h or 6h, as it follows:
- Express Loco 1h and Express Loco 2h: available for pick-up and delivery addresses from Bucharest, within the same Express Loco sub-areas:
- pickup from sub-area 1 with delivery in sub-area 1
- pickup from sub-area 2 with delivery in sub-area 2
- pickup from sub-area 3 with delivery in sub-area 3
- pickup from sub-area 4 with delivery in sub-area 4
- pick-up from sub-area 5 with delivery in sub-area 5
SCHEDULE: The maximum order registration time in FAN Courier dispatch for same day delivery is 4:00 p.m. The delivery is made in maximum 1 hour or 2 hours after the order’s registration in dispatch.
- Express Loco 4h and Express Loco 6h: available for pick-up and delivery addresses from Bucharest and Ilfov (localities close to the beltway):
- pick-up from sub-area 1 with delivery in sub-area 2, 3, 4 or 5
- pick-up from sub-area 2 with delivery in sub-area 1, 3, 4 or 5
- pick-up from sub-area 3 with delivery in sub-area 1, 2, 4 or 5
- pick-up from sub-area 4 with delivery in sub-area 1, 2, 3 or 5
- pick-up from sub-area 5 with delivery in sub-area 1, 2, 3 or 4
SCHEDULE: The maximum order registration time in FAN Courier’s dispatch for same day delivery in Bucharest is 3:30 p.m. for Express Loco 4h and 1:00 p.m. for Express Loco 6h. The delivery will be made in maximum 4 or 6 hours after the order’s registration in dispatch. Between 3:30 and 4:00 p.m., the only available services are Express Loco 2h, and after 4:00 p.m. the only possibility is to be redirected to another FAN Courier service: Loco, Red Code, Standard.
- The localities in Ilfov available for the Express Loco service are:
Otopeni; Chitila; Tunari; Mogoșoaia; Stefaneștii de Jos; Voluntari; Dobroiești – Fundeni; Pantelimon; Manolache; Popești-Leordeni; Glina; Jilava; Măgurele; Bragadiru (only the city, not the adjacent villages); Domnești; Chiajna – Roșu – Dudu; Cățelu.
- Express Loco service does not cover: Afumați; Ostratu; Dimieni; Snagov, Buftea, Corbeanca; Brănești; Cernica, Căldararu; Bălăceanca; Pasărea, Cozieni, Moara Domnească; Găneasa; Berceni; Dragomirești Deal; Dragomirești Vale; Domneștii de Jos; Olteni; Vârteju; Ciorogârla and Alunișu,
2. Nationally, all FAN Courier agencies (except the locations with km 0) in 2h and 4h versions.
- Express Loco 2h: only available for pickup and deliveries in the same town – FAN Courier agency.
SCHEDULE: The maximum order registration time for same day delivery is 4:00 p.m.
- Express Loco 4h: only available for pick-up and deliveries in the same town – FAN Courier agency.
SCHEDULE: The maximum order registration time for same day delivery is 2:00 p.m.
WEIGHT & DIMENSIONS
- Weight: maximum 10 kg
- Dimensions: 15 cm (length) x 25 cm (width) x 35 cm (height)
EXPRESS LOCO service limitations
FAN Courier has the right to not provide the Express Loco service, with the obligation to inform the customer about this before taking the order, in the following conditions:
- bad weather conditions, such as, but not limited to: fog, blizzards, snow, heavy rain, flooding, yellow code, orange code, red code, ice on the road, closed and/ or impassable roads etc.;
- large number of registered orders, which are in operation;
- large volume of orders in relation to existing logistics equipment, due to special circumstances or busy periods of the year such as, but not limited to: Christmas, New Year, Easter, 1st and 8th of March etc.
Note! The customer’s agreement at order pick-up by FAN Courier, under the above mentioned circumstances means the acceptance of the failure risk of the Express Loco service as described.
Weight and size
- Weight: maximum 10 kg
- Size: 15 cm (length) x 25 cm (width) x 35 cm (height)
Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)***
*The displayed prices include the value excluding VAT and the VAT included
***The shipping cost corresponding to the type of service chosen is added.