Express Loco*

CHARACTERISTICS

• The service allows transports of envelopes and parcels with weights up to 10 kg and small dimensions (15 x 25 x 35 cm);
• There will be two delivery attempts; non-delivered dispatches (example: receipt refusal by receiver, wrong address etc.) will be returned to the sender in maximum 7 days;
• The maximum waiting time for pick-up or delivery cannot exceed 10 minutes;
• The waiting time represents the maximum stopping time dedicated by the courier for pick-up or delivery of dispatch, calculated from the moment when the courier arrived at the sender/receiver;
• In case of lack of delivery in the hour term related to the contracted service, the dispatch will be delivered according to the Standard service;
• The delivery certification can be made by phone, email or tracking the AWB number on www.fancourier.ro;
• The payment at destination for dispatches is possible;
• The phone contact of the receiver, for deliveries under special circumstances.

COVERAGE

1. In Bucharest and Ilfov in the 1h, 2h, 4h or 6h versions, as follows:

• Express Loco 1h and Express Loco 2h: are available for pick-up and delivery addresses only from Bucharest, within the same subarea, so:
  • pick-up from subarea 1 with delivery in subarea 1
  • pick-up from subarea 2 with delivery in subarea 2
  • pick-up from subarea 3 with delivery in subarea 3
  • pick-up from subarea 4 with delivery in subarea 4
  • pick-up from subarea 5 with delivery in subarea 5

SCHEDULE: The maximum registration hour for an order Express Loco 1h and 2h in FAN Courier call-center for delivery in the same day is 15:30. The delivery is made in maximum 1h, respectively 2h from the registration of an order by the dispatcher.

• Express Loco 4h: is available for pick-up and delivery addresses only from Bucharest, as follows:
  • Pick-up from subarea 1 with delivery in subarea 2, 3, 4 or 5
  • Pick-up from subarea 2 with delivery in subarea 1, 3, 4 or 5
  • Pick-up from subarea 3 with delivery in subarea 1, 2, 4 or 5
  • Pick-up from subarea 4 with delivery in subarea 1, 2, 3 or 5
  • Pick-up from subarea 5 with delivery in subarea 1, 2, 3 or 4

SCHEDULE: The maximum registration hour of an order in the FAN Courier call-center for delivery in the same day is 15:30 for Express Loco 4h. The delivery is made in maximum 4 hours from the registration of the order by the dispatcher. After 15:30 there is the possibility to direct towards another FAN Courier service, such as: Red Code, Standard.

• Express Loco 6h: is available for pick-up and delivery addresses from Bucharest and Ilfov (localities near the beltway), as follows:
  • Pick-up from subarea 1 with delivery in subarea 2, 3, 4 or 5
  • Pick-up from subarea 2 with delivery in subarea 1, 3, 4 or 5
  • Pick-up from subarea 3 with delivery in subarea 1, 2, 4 or 5
  • Pick-up from subarea 4 with delivery in subarea 1, 2, 3 or 5
  • Pick-up from subarea 5 with delivery in subarea 1, 2, 3 or 4

SCHEDULE:The maximum registration hour of an order in the FAN Courier call-center for delivery in the same day is 12:30 for Express Loco 6h. The delivery is made in maximum 6 hours from the registration of an order by the dispatcher. During 12:30-15:30, the available service will be only Express Loco 4h or Express Loco 2h. After 15:30 there is the possibility to direct towards another FAN Courier service such as: Standard.

INDEMNITIES

According to the General Conditions Regarding the Provision of Postal Services.

CONTACT

E-mail: express.loco@fancourier.ro