Express Loco delivery service means the same day delivery, within the same FAN Courier agency (except the locations with km 0)
- the service allows transport of envelopes and packages weighing up to 10 kg and small dimensions (15 x 25 x 35 cm).
- single delivery attempt.
- undelivered shipments (e.g.: recipient refuses the delivery) will be returned to sender in an average time of 7 days. Redirecting a delivery to another address can be done by paying a new delivery fee.
- The maximum waiting time for pickup or delivery is 10 minutes. The waiting time means the maximum stationary time dedicated by the courier to pick up or deliver, calculated from the moment the courier arrives to sender/ recipient.
- acknowledgment of receipt can be provided by phone, email or by AWB number, on www.fancourier.ro;
- available: pay at delivery, with prior confirmation of payment by fax or e-mail; payments on behalf of customers within the limit of 100 Euros. For special deliveries, we contact the recipient by phone.
The service is available:
- In Bucharest and Ilfov, 1h, 2h, 4h or 6h, as it follows:
- Express Loco 1h and Express Loco 2h: available for pickup and delivery addresses from Bucharest, within the same Express Loco sub-areas:
- pickup from sub-area 1 with delivery in sub-area 1
- pickup from sub-area 2 with delivery in sub-area 2
- pickup from sub-area 3 with delivery in sub-area 3
- pickup from sub-area 4 with delivery in sub-area 4
SCHEDULE: The maximum order registration time in FAN Courier dispatch for same day delivery in Bucharest is 4:00p.m. and 1:00 p.m. for Ilfov. The delivery is made in maximum 1 hour or 2 hours after the order registration in dispatch.
- Express Loco 4h and Express Loco 6h: available for pickup and delivery addresses from Bucharest and Ilfov (localities close to the ring road):
- pickup from sub-area 1 with delivery in sub-area 2, 3 or 4
- pickup from sub-area 2 with delivery in sub-area 1, 3 or 4
- pickup from sub-area 3 with delivery in sub-area 1, 2 or 4
- pickup from sub-area 4 with delivery in sub-area 1, 2 or 3
SCHEDULE: The maximum order registration time in FAN Courier dispatch for same day delivery in Bucharest is 3:30 p.m. for Express Loco 4h and 1:00 p.m. for Express Loco 6h. Between 4:30 and 4:00 p.m., the only available services are Express Loco 2h, after 4:00 p.m. the only possibility is to be redirected to another FAN Courier service: Red Code and Standard.
2. Nationally, all FAN Courier agencies (except the locations with km 0) in 2h and 4h versions.
- Express Loco 2h: only available for pickup and deliveries in the same town – FAN Courier agency.
SCHEDULE: The maximum order registration time for same day delivery is 4:00 p.m.
- Express Loco 4h: only available for pickup and deliveries in the same town – FAN Courier agency.
SCHEDULE: The maximum order registration timefor same day delivery is 2:00 p.m.
WEIGHT & DIMENSIONS
- Weight: maximum 10 kg
- Dimensions: 15 cm (length) x 25 cm (width) x 35 cm (height)
EXPRESS LOCO service limitations
FAN Courier has the right not to provide the Express Locoservice, with the obligation to inform the customer about this before taking the order, in the following conditions:
- bad meteorological conditions, such as, but not limited to: fog, blizzards, snow, heavy rain, flooding, yellow code, orange code, red code, ice on the road, closed and/ or impassable roads etc.;
- large number of orders registered and which are in operation;
- large volume of orders in relation to existing logistics equipment, due to special circumstances or busy periods of the year such as, but not limited to: Christmas, New Year, Easter, 1st and 8th of March etc.
Note! Customer’s agreement at order pickup by FAN Courier, under the above mentioned circumstances means acceptance of the risk of failure of the Express Loco service as described.
Weight and size
- Weight: maximum 10 kg
- Size: 15 cm (length) x 25 cm (width) x 35 cm (height)