Red Code

Starting February 3rd 2020, Red Code service is active nationwide.

A standard type of service which implies the collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max. 5 kg and 30x30x30 cm) until 10:00 am of the next day, using a road transport solution.

CHARACTERISTICS

Dispatches which MANDATORY fulfill the following conditions are accepted for this type of service:

  • Parcels of maximum 5 kg;
  • Parcel does not exceed 30x30x30 cm dimensions;
  • Parcels which have the destination in one of the FAN Courier agencies from this list;
  • Dispatches with payment at destination are accepted only with a confirmation from the recipient (by phone, fax or email);
  • At the pick-up moment, the sender will sign on the AWB (confirms the acceptance of FAN Courier conditions).

 

SCHEDULE

  • The maximum pick-up hour of the parcels is 15.00 (valid throughout Romania). In Bucharest, the orders are registered until 17:30.

 

INDEMNITIES

According to the General Conditions Regarding the Provision of Postal Services.

 

 

COVERAGE

  • The service is available on the Bucharest-country or country-Bucharest relation and at national level between some FAN Courier Agencies (for details, please contact the Orders or Customer Service departments).
  • The deliveries which have destination in one of the FAN Courier Agencies where the Red Codeservice is available are valid. For list, click here.

WEIGHT AND DIMENSIONS

  • Weight: max. 5 kg
  • No volume parcels are accepted!
  • Maximum accepted dimensions are: 30x30x30 cm.
  • Content of dispatch: 1 envelope/parcel.

 

TARIFFS*

LOCAL
Envelope & Packages Without VAT (lei) With VAT (lei)
First kg. 25.00 29.75
Additional kg. 2.50 2.98
NATIONAL
Envelope & Packages Without VAT (lei) With VAT (lei)
First kg. 35.00 41.65
Additional kg. 2.50 2.98

Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)**
*The displayed prices include the value excluding VAT and the VAT included
Saturday Delivery: 6.00 lei / 7.14 lei (6 lei +TVA)**
**The shipping cost corresponding to the type of service chosen is added.

In case of non-performance of the provisions which are additional characteristics, only the tariff cashed additionally from the tariff applicable for the Standard service will be returned, in the following cases:

  • Lack of delivery until 10:00 A.M.
  • Force majeur cases or cases which exclude FAN Courier.

In case of non-performance of the provisions which are additional characteristics, the tariff cashed additionally from the tariff applicable for the Standard service will not be returned in the following cases:

  • Receipt refusal
  • Wrong address
  • Lack of recipient

Options:

CHECK ON DELIVERY

INSURANCE

COLLECTOR ACCOUNT REIMBURSEMENT

CASH REIMBURSEMENT

RETURN OF DOCUMENTS

ePOD

oPOD

POS/mPOS


FAN Courier reserves the right not to insure this delivery service in the minimum one and maximum 3 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:

  • Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
  • Large number of registered and in operation orders;
  • Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
  • AWB is not generated from the SelfAWB app.
Attention! The customer’s approval at order pick-up by FAN Courier under the previously specified conditions equals with its acceptance of the non-execution risk in the minimum one and maximum 3 working days.

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