On 8th of June we are CLOSED.
The parcels picked up on Friday, June 05th 2020, will be delivered on Tuesday, June 9th, 2020.
Red Code
Starting February 3rd 2020, Red Code service is active nationwide.
A standard type of service which implies the collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max. 5 kg and 30x30x30 cm) until 10:00 am of the next day, using a road transport solution.
CHARACTERISTICS
Dispatches which MANDATORY fulfill the following conditions are accepted for this type of service:
- Parcels of maximum 5 kg;
- Parcel does not exceed 30x30x30 cm dimensions;
- Parcels which have the destination in one of the FAN Courier agencies from this list;
- Dispatches with payment at destination are accepted only with a confirmation from the recipient (by phone, fax or email);
- At the pick-up moment, the sender will sign on the AWB (confirms the acceptance of FAN Courier conditions).
SCHEDULE
- The maximum pick-up hour of the parcels is 15.00 (valid throughout Romania). In Bucharest, the orders are registered until 17:30.
INDEMNITIES
According to the General Conditions Regarding the Provision of Postal Services.
COVERAGE
- The service is available on the Bucharest-country or country-Bucharest relation and at national level between some FAN Courier Agencies (for details, please contact the Orders or Customer Service departments).
- The deliveries which have destination in one of the FAN Courier Agencies where the Red Codeservice is available are valid. For list, click here.
WEIGHT AND DIMENSIONS
- Weight: max. 5 kg
- No volume parcels are accepted!
- Maximum accepted dimensions are: 30x30x30 cm.
- Content of dispatch: 1 envelope/parcel.
TARIFFS*
| LOCAL | ||
| Envelope & Packages | Without VAT (lei) | With VAT (lei) |
| First kg. | 25.00 | 29.75 |
| Additional kg. | 2.50 | 2.98 |
| NATIONAL | ||
| Envelope & Packages | Without VAT (lei) | With VAT (lei) |
| First kg. | 35.00 | 41.65 |
| Additional kg. | 2.50 | 2.98 |
Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)**
*The displayed prices include the value excluding VAT and the VAT included
Saturday Delivery: 6.00 lei / 7.14 lei (6 lei +TVA)**
**The shipping cost corresponding to the type of service chosen is added.
In case of non-performance of the provisions which are additional characteristics, only the tariff cashed additionally from the tariff applicable for the Standard service will be returned, in the following cases:
- Lack of delivery until 10:00 A.M.
- Force majeur cases or cases which exclude FAN Courier.
In case of non-performance of the provisions which are additional characteristics, the tariff cashed additionally from the tariff applicable for the Standard service will not be returned in the following cases:
- Receipt refusal
- Wrong address
- Lack of recipient
FAN Courier reserves the right not to insure this delivery service in the minimum one and maximum 3 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the SelfAWB app.