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Red Code
Starting February 3rd 2020, Red Code service is active nationwide.
A standard type of service which implies the collection, sorting, transport and delivery of envelopes (max 500 grams) and parcels (max. 5 kg and 30x30x30 cm) until 10:00 am of the next day, using a road transport solution.
CHARACTERISTICS
Dispatches which MANDATORY fulfill the following conditions are accepted for this type of service:
- Parcels of maximum 5 kg;
- Parcel does not exceed 30x30x30 cm dimensions;
- Parcels which have the destination in one of the FAN Courier agencies from this list;
- Dispatches with payment at destination are accepted only with a confirmation from the recipient (by phone, fax or email);
- At the pick-up moment, the sender will sign on the AWB (confirms the acceptance of FAN Courier conditions).
SCHEDULE
- The maximum pick-up hour of the parcels is 15.00 (valid throughout Romania). In Bucharest, the orders are registered until 17:30.
INDEMNITIES
According to the General Conditions Regarding the Provision of Postal Services.
COVERAGE
- The service is available on the Bucharest-country or country-Bucharest relation and at national level between some FAN Courier Agencies (for details, please contact the Orders or Customer Service departments).
- The deliveries which have destination in one of the FAN Courier Agencies where the Red Codeservice is available are valid. For list, click here.
WEIGHT AND DIMENSIONS
- Weight: max. 5 kg
- No volume parcels are accepted!
- Maximum accepted dimensions are: 30x30x30 cm.
- Content of dispatch: 1 envelope/parcel.
TARIFFS*
| LOCAL | ||
| Envelope & Packages | Without VAT (lei) | With VAT (lei) |
| First kg. | 25.00 | 29.75 |
| Additional kg. | 2.50 | 2.98 |
| NATIONAL | ||
| Envelope & Packages | Without VAT (lei) | With VAT (lei) |
| First kg. | 35.00 | 41.65 |
| Additional kg. | 2.50 | 2.98 |
Shipments without AWB issued by the client from online applications: 2.00 lei (without VAT) / 2.38 lei (with VAT)**
*The displayed prices include the value excluding VAT and the VAT included
Saturday Delivery: 6.00 lei / 7.14 lei (6 lei +TVA)**
**The shipping cost corresponding to the type of service chosen is added.
In case of non-performance of the provisions which are additional characteristics, only the tariff cashed additionally from the tariff applicable for the Standard service will be returned, in the following cases:
- Lack of delivery until 10:00 A.M.
- Force majeur cases or cases which exclude FAN Courier.
In case of non-performance of the provisions which are additional characteristics, the tariff cashed additionally from the tariff applicable for the Standard service will not be returned in the following cases:
- Receipt refusal
- Wrong address
- Lack of recipient
FAN Courier reserves the right not to insure this delivery service in the minimum one and maximum 3 working days, with the obligation to inform the customers about this fact before picking up the order, under the following conditions:
- Unfavourable weather conditions independent of the company’s will (fog, heavy snow, snow blocks, heavy rains, floods, yellow/orange/red code, frost, closed/non-operable roads etc.);
- Large number of registered and in operation orders;
- Large volume of orders in relation to the existent logistic facility under special conditions or crowded year periods (Christmas, Black Friday, Easter, March 1st and 8th etc.);
- AWB is not generated from the SelfAWB app.