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Privacy policy

Introduction

SC FAN Courier Express SRL is aware that your information is important and commits to protect its privacy and security. Because of it, it is important for us to provide you the information regarding the processing of your personal data in a concrete and integrated manner, inside this policy on protection of personal information, applicable for the purposes listed below.

This policy is applied on all devices used with the purpose of accessing www.fancourier.ro, smartphones and tablets. In case you do not agree with the terms and conditions regarding their usage (listed in this document and in the General Conditions, Confidentiality Policy, copyright etc.), please do not use www.fancourier.ro

According to the no. 677/2001 Law modified and enlarged for protection of persons regarding personal information processing and its free circulation, SC FAN Courier Express SRL manages in safe conditions and only for specified purposes the information with personal character you provide, in the context of visiting the website and buying SC FAN Courier Express SRL services under the FAN Courier name.

By ticking that you agree with the General Conditions and the policy of processing the personal information or by continuing using the site and our services after you read these policies, it means you agree with this policy.

  1. The purposes we collect and process your personal information

SC FAN Courier Express SRL collects and processes your personal information with the following purposes:

  1. To manage and improve the services provided by fancourier.ro;
  2. Commercial activities of selling services, administration and development of selling services on fancourier.ro, customer account administration, research, statistics.
  3. Advertising, marketing and commercials, advertising activities for SC FAN Courier Express SRL services, developing promotional campaigns, newsletters, following and monitoring the sales and the customer’s behavior.
  4. Post-sales activities, including customer care, informing the users/ customers regarding the evaluation of provided services (including the evaluation of fancourier.ro website services), improving the quality of repairing and maintenance services for the products through Call Center service; service and product replacement.
  5. To use it as a proof regarding the activities mentioned above and for the archive.

 

  1. Categories of personal information we process

For achieving the purposes from above, we process the following categories of personal information:

  1. For managing and improving the services provided by fancourier.ro:
  • Name, surname, address, e-mail, date and place of birth, technical information regarding the visitor’s device – location, IP address, hardware equipment type, information regarding the date and the time frame the website fancourier.ro was used, other information resulted from using cookies;
  • For more information regarding cookies, please see the Cookie Policy available on the website.
  1. For commercial activities of selling services, including accomplishing, administrating and developing sales, including online sales on fancourier.ro, customer account administration, research, statistics:
  • Name, surname, address, personal ID number, e-mail, date and place of birth, delivering address.
  1. For advertising, marketing and commercials, advertising activities for SC FAN Courier Express SRL services, developing promotional campaigns, newsletters, following and monitoring the sales and the customer’s behavior:
  • name, surname, date and place of birth, phone number, e-mail, address, preferences/ behavior.
  • More, SC FAN Courier Express SRL processes information consisting of personal ID number, strictly to identify the winners of our promotional campaigns and to comply with the fiscal legislation.

Also, some of this information is needed as a unique identifier of the person depending on the type of the contest/ promotion/ application/ game.

  1. For post-sales activities, including customer care, informing the users/ customers regarding the evaluation of provided services, improving the quality of repairing and maintenance services for the products through Call Center service:
  • Name and surname, date and place of birth, phone, address, voice, preferences/ behavior, other information resulted from customer’s evaluation of our products.
  • More, SC FAN Courier Express SRL manages information regarding: personal ID number, banking information only in the situation when replacements or Services are needed.
  1. For using it as a proof regarding the activities mentioned above and for the archive: stocking personal information mentioned above in order to keep evidences about the developed activities, to protect the rights in justice and prosecution of other rights according to the law and the contracts, the execution of archives.

 

Personal information that has a special kind of protection – like personal ID number – will be collected and managed in limited conditions and according to the law.

Providing personal information is needed for SC FAN Courier Express SRL, in order to accomplish the activities listed above. By refusing to provide the information may cause the impossibility for SC FAN Courier Express SRL to achieve its services, information, to answer your claims or to manage any activity listed above.

  1. To whom are we disclosing your personal information

In order to achieve one or more purposes from those mentioned above, SC FAN Courier Express SRL can disclose your personal information to the following recipients:

  • SC FAN Courier Express SRL’s contractual partners (but only under a commitment from them, from which they guarantee the information is safely kept and they deliver it only according to the legislation), services providers (marketing, paying/ banking, telemarketing or other services), including the entities that assist SC FAN Courier Express SRL in managing the information as assignees, insurer, public authorities, other companies from the same group as SC FAN Courier Express SRL and also you, as a targeted person.
  1. By reading this Policy, you agree with the fact that we guarantee your rights from law:
  • To be informed about managing your personal information;
  • To have access to your personal information;
  • Not to be exposed to a individual decision with automatic character;
  • To deny the managing of your personal information and to ask for adjustment, update or deleting the information – in case the information is used for direct marketing, this right can be executed anytime, free and without justification;
  • To address to the justice in case you found any contravention.

 

You can execute these rights by sending us an email here: fancourier.ro/contact, here: juridic@fancourier.ro or to the following address: sos. Fabrica de Glucoza, nr. 11C, sector 2, Bucuresti.

 

You can deny anytime and without justification to the managing of your personal information for direct marketing, by sending here: fancourier.ro/contact, here: marketing@fancourier.ro or to the following address: sos. Fabrica de Glucoza, nr. 11C, sector 2, Bucuresti one written request, with the date and your signature. In this case, your request will be forwarded to the specialized department of SC FAN Courier Express SRL; you may recieve a message to confirm that your option has been noted and any other needed information.

 

  1. Special reglementations regarding minors

SC FAN Courier Express SRL does not manage personal information about minors. We give special attention to make sure any activity regarding managing the personal information of minors is practiced according to the law and the cases this happens are really limited.

SC FAN Courier Express sRL does not have promotional activities directly to the minors.

The minors that are under 14 do not have access to our services or any communication on SC FAN Courier Express  SRL’s website, to participate to campaigns or contests. All these are permited if the activities are done by a tutor.

 

Also, all persons who provide us personal information through the website or any applications or devices must grant they are major.

Any aquisition or management of personal information of minors will be executed according to the law and taking in consideration those mentioned above.

 

  1. Duration of information management

It will be determined, in general, by the moment you oppose, according to art. 15, alin. 2 from nr. 677/2001 Law. Exception: for the information provided in call center, the duration of information management is 5 years, as a rule, or until the moment you oppose. Also, SC FAN Courier Express SRL can stock this kind of information on a long term, as evidence or archive.

At the same time, long term data storage can be done for statistics, improving our services, administrating the customers’ accounts, research.

  1. Other information

Please, verify this Policy on Protection of Personal Information every time you use our website, in order to always be informed about it.

 

At the end of processing operations, the registered information can be totally or partially transferred to any other juridical person, according to the special legislation, with the condition that the information will be used for the same purposes as the ones mentioned in this document.

 

For mistaken registered information, caused by the indexing information software, SC FAN Courier Express SRL does not take any responsibility.

We announce you that there is no security information programme that cannot fail.