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FAN Courier launches eBOX service for busy customers who shop online
- FAN Courier launches eBOX service for busy customers who shop online
- eBOX allows customers to fully control their online shopping
- The service is available in 10 locations in Bucharest
Bucharest, November 9, 2017: FAN Courier, the leader of the local courier market, launches this month eBOX, the online delivery option that allows customers to take full control of deliveries and lift them from 24/7 lockers. The new service, implemented as a pilot in Bucharest, is a new intelligent alternative to the classic courier service, intended for people who can not or don’t want to wait for the courier to the address.
“eBOX is the newest delivery option available to customers whose appetite for online shopping is not only growing but also intertwines with the increased need for mobility. It is an easy solution for clients who don’t want or can not wait for the courier to address, they can organize their day schedule without taking into account their route and schedule. Lockers are located in 24/7 access places, so the parcel can be lifted at any time for 7 days. It is also a delivery solution for us, so our couriers do not have to return to the address several times in order to be able to deliver if at the first touch the customer was not found at the address or if he requested the delivery outside the courier working schedule,”said Roxana Magopet, Marketing & PR Manager, FAN Courier.
The online shopping customer will have the eBOX delivery option available on the partner’s website and can opt for this delivery solution by choosing the locker with the most convenient location. For the first year of service, the service only offers the pick-up option, which means that the recipient can pick up the expedition already paid and without a refund. Subsequently, FAN Courier will introduce the drop off option, allowing customers to send packages or envelopes.
“The customer can choose the locker in the most convenient place to lift. We have already installed the first 10 lockers in Bucharest near the entrance to the Promenada Mall and Petrom Muncii stations, Dr. Herescu, Drumul Taberei (Brasov), Brancoveanu, Militari, Fundeni, Ferentari, Virtutii and Straulesti, “explained Roxana Magopet.
Once the online order has been launched and the delivery option is chosen, expeditions are taken over by FAN Courier representatives, and in an average of 24 hours they are deposited in the eBOX chosen by customers. The system automatically labels sender’s package delivery by size (S, M, L) and when the AWB is drawn, a box is reserved in the FAN Courier system according to the size chosen.
As soon as dispatches are available in vending machines, the recipients receive a SMS or an email with a secret collection code (PIN) and other information needed to pick up expeditions. All that customers have to do is to enter the keypad screen, SMS / email PIN plus name and signature; the operations they have to perform at terminals are intuitive and easy to go. When leaving the FAN Courier warehouse, the system warns the lockers, so from the submission of the shipment, the system already has all the data about the package to be handed over, the identity of the courier and the password with which it opens and closes the eBox. At the locker, the courier identifies with ID and password, logs in and selects the parcel delivery option. After handing over the parcel, the compartment closes and the system automatically generates a unique collection code that is sent to the recipient via email and SMS. The courier can not submit another referral in a compartment until the first deposit is perfectly secure. If the customer has wrongly selected the size of the package, the courier has the option to manually choose another compartment.Based on the SMS or email received, the customer can pick up the shipment from the chosen wardrobe: type the unique collection code received, sign electronically on the touch screen, and pick up the expedition.
The eBOX option is based on an easy and intuitive operating mechanism and is perfectly secured by the Austrian company KEBA. The locks are installed in controlled areas and are provided with alarm and anti-burglary systems.
“The eBOX service is based on KEBA’s 16 years of experience in the automation of logistics services through projects around the world. Today, KEBA is a market leader with more than 5,000 installed systems. We are proud that along with FAN Courier we have built this innovative project that will give our customers a safe, pleasant and comfortable experience when enjoying the moment of shopping,” said Elena Ionescu Turda, CEO of KEBA Romania.
About FAN Courier
“Anywhere, with pleasure”
FAN Courier is a Romanian-owned company, founded in 1998 by Adrian Mihai, Neculai Mihai and Felix Patrascanu. FAN Courier became the leader of the Romanian courier market in 2006, a constantly strengthened position through new investments and value-added services, permanently introduced.FAN Courier serves over 40,000 customers, most legal entities, with a team of over 5,700 collaborators and a fleet of over 3,600 vehicles.
FAN Courier delivery and door-to-door delivery services are available both nationwide, the number of localities serviced without additional mileage increasing permanently, and internationally through solid partnerships.
The distinctions constantly obtained in recent years by FAN Courier represent a recognition of business performance, involvement in Romania’s economic development, responsibility towards the community and the involvement of founding shareholders in educating the next generation of entrepreneurs. This year FAN Courier was nominated and won first place in Top 15 Superbrands Romania 2017, being for the second time in the history of over 10 years of awards when a Romanian brand ranks first in the ranking. In addition, constantly, FAN Courier is among the companies included in the Top of the Most Powerful Players of the Economy, made by different organizations and business publications recognized in Romania: 1st in the National Top of Private Companies in Romania, in the Large Enterprises category by the Chamber of Commerce and Industry of Romania, 6th in the National Top of Private Firms, the categories Global Performance and Productivity Big Enterprises, 12th place in the Top of the best known and longevive Romanian brands, made annually by the BIZ publication; Best Courier Company, awarded at the Romanian eCommerce Awards Gala 2016; Best Website, made by Govnet, Company of the Year 2016, made by Govnet.
“Automation through innovation”
KEBA is a private company founded in 1968 in Linz Austria and fully owned by its founders to date. The headquarters is located in Linz, Austria, with two factories specializing in the production of industrial automation, banking, logistics, logistics, electromobility and thermal control solutions.
At the Group level, KEBA owns subsidiaries in Europe (Germany, Romania, Italy, Turkey, Netherlands, Czech Republic), America, Asia (China, Taiwan, Japan, South Korea) % assigned annually to Research & Development. With an 85% export share, the main markets are: Europe, the United States, Canada, China, Southeast Asia.
In Romania, since 2006, it has been developing and implementing banking automation solutions and services focused on:
- Self-banking systems based on cash recycling technology
- Automatic pick-up and delivery systems
- Loterist threats
- Charge stations for electric and hybrid vehicles
KEBA Group’s international honors are the living proof of the quality of products and services offered worldwide. Prizes such as the World Mail Award in the Gold Innovation KePol Packstation for Logistics Automation Service or the Robotics Award – KeTop T10 (2014) for industrial robot mobile operating systems are just some of the milestones with which KEBA Group boasts.
Local, KEBA Romania has been awarded the eProducts / Service Award for KeFlex customized banking application at the 2009 eFinance Gala; EProvider award for the monitoring and management solution of the largest ATM network in Romania; 2015 eMachines Award for 35% increase in the KEBA terminal fleet in the Romanian market.