collect

Collect Point through PayPoint Colet Expres network

Option of pick-up for online ordered products, from PayPoint Colet Express convenience stores.

CHARACTERISTICS

  • For your customers, Collect Point is the efficient, flexible and convenient alternative for picking up online orders, offering the following benefits:
    • extended working schedules of the stores
    • proximity and large area coverage of PayPoint network
    • possibility of picking up the package within 7 days, in the optimal hours for the customer
    • a considerable attenuation in the rate of returned orders.
    • avoiding situations in which a client: is not found at the address, cannot remain at the address indicated to await the arrival of a courier, does not have cash, requires another day for delivery or refuses delivery because of delay.
  • Partnership between FAN Courier and PayPoint implied incorporating complex systems for monitoring and control processes so that all operational flows will offer all parties safety and best conditions.
  • Representatives of PayPoint Colet Expres stores were carefully selected and trained so that end users receive services at high quality standards.
  • We offer the possibility to integrate Collect Point delivery option directly in your web platform, so that your customers can easily identify and select PayPoint Colet Expres stores (Google Map, combo locations list).

Important! The fees associated with services provided by PayPoint will be borne entirely by FAN Courier and will not be reflected in the cost in already contractually established transport costs.

 

  • The declared value and/ or refund cannot exceed 500 RON (VAT included).
  • Return amounts of Cash on Delivery can only be done via the Collecting Account in T + 5, the time needed for the collection, processing and interbank transfers.
  • For reasons of safety and privacy, the amount of transport and reimbursed fees will not be displayed on the transport document (AWB).
  • Information on the values and amounts will be available in all FAN Courier systems, partners interfaces, invoices, reports, slips etc.

 

Collect Point through PayPoint Colet Expres service limitations

  • Only one parcel or one envelope can be send at once
  • Collect Point delivery option may be associated exclusively to STANDARD services and COLLECTING ACCOUNT.
  • Not available: CHECK ON DELIVERY, RECEIPTS, DOCUMENTS RETURN, oPOD, other AWB than the one issued by SelfAWB.

 

HOW IT WORKS IF YOU ARE A RECIPIENT CUSTOMER ?HOW IT WORKS IF YOU ARE A SENDER CUSTOMER (ONLINE STORE)

      • Go on your favorite online store and add to cart the products you want to buy.
      • Fill in the information needed for completing and confirming the order.
      • Select the Collect Point delivery option. If the store does not have this delivery option available, we encourage you to ask for it. It is your right to select the most convenient form of delivery.
      • For “Address of destination/ Delivery” add an address (home, work or any other place from where you want to pick up your package) around which you want to see the nearest PayPoint Colet Expres shops. Depending on the address you entered, the system will display on the map only the nearest PayPoint Colet Expres stores from which you can pick up the package.
      • After selecting the PayPoint Colet Expres store from which you want to pick up your package, check its schedule.
      • Confirm the order in order to select the payment method. Warning! You can only pay cash, as the bank card payment is not available yet for PayPoint Colet Expres stores.
      • After you finish the order, the online store packs it and hands it to FAN Courier.
      • In the average time of 24 hours, your package will arrive in PayPoint Colet Expres store you selected and you will receive an SMS/ email (on the phone number or email address from the online order) which will contain the unique collecting code and the store’s address. Do not forget your ID card. You cannot pick up the package without your ID card and the unique collecting code!*
      • You have 7 days to pick up your package. After this period, the package will be returned to sender.

 

* Take good care of the unique collecting code and make sure it will not reach any unauthorized persons. The code is unique and represents the password that validates your right to take possession of the package. If you cannot go to the store yourself, you can empower another person to pick up the package for you, but make sure that you will communicate the unique code and that he or she will have his/ her ID card

  • When you go to the PayPoint Colet Expres store, its representative will request the ID and the unique collecting code. As soon as the dates are confirmed on the PayPoint terminal, you will pay (if needed) taxes for reimbursement and/ or shipping for which you will receive a receipt that remains in your possession, along with a confirmation receipt that you will sign and return the representative.
  • If during the service you encountered difficulties, if you have suggestions or if you just want to send us your feedback, you can do so by using the address: collectpoint@fancourier.ro.

 

Thank you and have fun shopping!

 

Through the Collect Point delivery option, you give your customers an effective and convenient alternative for delivery of the products you sell.

Extended shops’ program, the wide range of their coverage and the 7 days the customers have to pick up the package at any time they want, offer your customers a high degree of comfort and flexibility, reducing the return rate. This way, we avoid situations where the recipient was not found at the address, did not have the money, asks for another delivery day or even refuses the delivery on grounds of delay.

The partnership between FAN Courier and PayPoint implied incorporating complex systems for monitoring and control processes so that all operational flows to give all parties the safety and the best conditions. PayPoint Colet Expres stores representatives were carefully selected and trained so that final users receive services at the highest quality standards.

 

We offer the possibility to integrate Collect Point delivery option directly in your web platform, so your customers can easily identify and select Pay Point Colet Expres stores (Google Map, combo locations list).

We offer support in finding other options for accessing the Collect Point delivery option.

What should you know when you decide to give your customers this delivery option:

*Important! The fees associated with services provided by PayPoint will be borne entirely by FAN Courier and will not be reflected in already contractually established transport costs.

WEIGHT AND DIMENSIONS

  • Maximum admitted dimensions: 60 x 90 x 60 cm
  • Maximum admitted weight: 10 kg

 

TRANSPORT TAXES

Collect Point through PayPoint Colet Expres service limitations
  • Multiple deliveries are not accepted.
  • A delivery cannot have more than one package.
  • A shipment consisting of 2 or more packages cannot be delivered using Collect Point.
  • Collect Point delivery option may be associated exclusively to STANDARD services and COLLECTING ACCOUNT.
  • Not available: CHECK ON DELIVERY, RECEIPTS, DOCUMENTS RETURN, oPOD, other AWB than the one issued by SelfAWB).

Options:

COLLECTING ACCOUNT

INSURANCE

ePOD


FAN Courier reserves the right to not provide the delivery service in an average time of 24 hours, with the obligation to inform the customers about this before taking the order, under the following conditions:

  • Bad weather conditions independent of the company’s will (fog, blizzard, snow, heavy rain, flooding, yellow/orange/red code, icy/closed/ ineffective roads, etc);
  • Large number of orders registered and in operation;
  • Large volume of orders reported to the existing logistics facility, due to special situations or crowded year periods (Christmas, Black Friday, Easter, 1st-8th of March, etc);
  • The AWB is not generated from the SelfAWB application.
The customer’s approval from the order takeover by FAN Courier, in the previous mentioned conditions equals with his acceptance of failure risk in providing the average term of 24 hours for the delivery.

How to pack properly find out more