The service involves picking up a Specification type delivery (acquisition on behalf of the customer).
Orders for Specification will be sent by email or fax and MUST contain the following information:
- full details of the recipient (the exact name of the company, fiscal code, complete address, contact person and telephone number);
- full details of the sender (the exact name of the company, fiscal code, complete address, contact person and telephone number);
- amount needed to pick up specification;
- proof of guarantee payment;
- time limit for picking up.
For this service it is necessary to pay a guarantee equal to the acquisition. Orders are recorded in the FAN Courier system and the order number transmitted allows you to pay the guarantee for the acquisition. The payment methods are:
- Cash, at the nearest FAN Courier agency, issuing a FAN Courier receipt;
- Bank transfer in one of the FAN Courier accounts:
- Raiffeisen Pipera: RO50 RZBR 0000 0600 0528 5217
- B.C.R Pipera: 0070 0026 6347 0001 RO47 RNCB
- B.T Lipscani: RO70 BTRL 0410 1202 8154 10xX
- B.R.D Aviatiei: RO86 BRDE 445S V825 8520 4450.
In both cases, the field “Representing ….” on the documents will be completed with “Guarantee for order number …..”.
The pickup of the Specification will be made only after the sender’s phone confirmation, who certifies the completion of all the necessary documentation for issuing the Specification.
FAN Courier reserves the right to not provide the delivery service in an average time of 24 hours, with the obligation to inform the customers about this before taking the order, under the following conditions:
- Bad weather conditions independent of the company’s will (fog, blizzard, snow, heavy rain, flooding, yellow/orange/red code, icy/closed/ ineffective roads, etc);
- Large number of orders registered and in operation;
- Large volume of orders reported to the existing logistics facility, due to special situations or crowded year periods (Christmas, Black Friday, Easter, 1st-8th of March, etc);
- The AWB is not generated from the SelfAWB application.